Listening is an active process in which we put ourselves in your shoes, so that not only are we noting the details of the required information structure and flow, but also how that fits in with the activities and priorities of your organisation.

Additionally we 'Play Devils Advocate' and say: "What if thing X happens in situation Y? How would the system need to work with that?"

Lastly we make it our discipline to request to speak to people at different levels. For example:

How many times have you heard about new systems that did not live up to expectations? Too many bespoke systems do not do the right thing, are slow or are just plain awkward to use, and these are the ones from projects that were not cancelled for going nowhere or spiralling out of control!

None of Endorphin's projects has ever failed or been cancelled and we believe this is due to the way we involve you the customer. The way it works is simple:

Your regular involvement has benefits to both parties - our programming staff get a good feel for the situations in which the system will be used and your staff get a chance to 'buy themselves into the project' - a vital part of any new system implementation.